Frequently Asked Questions
What skin types are your products suitable for?
Our products are formulated to be safe for all skin types, including sensitive skin. Each product is dermatologist-tested and free from harsh irritants.
Are your products silicone-free?
Yes! Our skincare formulas are silicone-free and contain no artificial color, making them gentle and clean for everyday use.
How do I use the Medicube Collagen Jelly Cream?
Apply a quarter-sized amount morning and evening to your face and décolletage after serums. A patch test is recommended before first use.
How long does shipping take?
Orders typically arrive within 1–2 business days. Please note that processing time may vary slightly depending on your location.
What is your return policy?
We want you to love your purchase. If you're not satisfied, please contact us within 30 days of receiving your order and we'll do our best to make it right.
Are your products cruelty-free?
Yes, Medicube is committed to cruelty-free beauty. None of our products are tested on animals.
How long will it take to see results?
Results vary by individual and product. Some products, like our Collagen Jelly Cream, show clinically measurable improvements in skin elasticity and firmness within 24 hours. For best results, consistent daily use is recommended.